cczz.com Terms & Conditions

By accessing, browsing, or using the cczz.com website and platform (collectively, the "Platform"), registering an account, or placing any wager, you ("the Player," "you," or "your") acknowledge that you have read, understood, and agree to be legally bound by these Terms & Conditions ("Terms"), along with any additional rules, policies, and guidelines incorporated herein by reference, including the cczz.com Privacy Policy and Responsible Gaming Policy.

If you do not agree to these Terms in their entirety, you must immediately cease all use of the cczz.com Platform and close your account if one has been created. Continued use of the Platform following the publication of any revised Terms shall constitute your acceptance of the changes.

These Terms constitute the entire agreement between you and cczz.com with respect to your use of the Platform and supersede all prior agreements, understandings, and representations.

To register and maintain an account on cczz.com, you must satisfy all of the following eligibility requirements at all times:

• You are at least 21 years of age, as required under applicable Philippine gaming regulations.
• You are a natural person and not acting on behalf of any corporate entity for the purpose of gambling.
• You are accessing the Platform from a jurisdiction in which online gambling is lawful and permitted.
• You are not a current employee, contractor, director, officer, or close associate of cczz.com or any of its affiliated companies, partners, or game providers.
• You have not previously been self-excluded from cczz.com or any affiliated platform, or if such a self-exclusion period has expired, you have formally requested reinstatement in accordance with the cczz.com Responsible Gaming Policy.
• You are not under any legal disability or incapacity that would prevent you from entering into a legally binding agreement.

cczz.com reserves the right to request documentary proof of eligibility at any time. Failure to provide such proof within the timeframe specified by cczz.com may result in the suspension or permanent closure of your account and the withholding of any pending withdrawals pending investigation.

To access the full features of the cczz.com Platform, you must register a player account. When registering, you agree to the following:

• You will provide accurate, complete, and truthful information during the registration process, including your full legal name, date of birth, residential address, and contact details.
• You will promptly update your account information to ensure it remains accurate and current at all times.
• You will register only one (1) account. Multiple accounts are strictly prohibited. Where cczz.com identifies duplicate accounts held by the same individual, all such accounts may be closed without notice and any balances may be forfeited.
• You will not register an account on behalf of another individual or permit another person to use your cczz.com account.

cczz.com operates a Know Your Customer (KYC) verification process. Prior to processing your first withdrawal, and at any point cczz.com deems appropriate, you may be required to submit identity verification documents including but not limited to: a government-issued photo ID (such as a Philippine passport, SSS ID, PhilSys National ID, or driver's license), proof of residential address, and proof of payment method ownership.

cczz.com reserves the right to decline any registration application without providing a reason, at its sole discretion.

You are solely responsible for maintaining the security and confidentiality of your cczz.com account credentials, including your username, password, and any two-factor authentication codes associated with your account.

• You must not share your login credentials with any third party under any circumstances.
• You must not use another player's account or attempt to access another player's account without authorization.
• You must immediately notify cczz.com support if you suspect that your account has been accessed without your authorization.
• cczz.com will not be liable for any losses arising from unauthorized use of your account where such unauthorized access resulted from your failure to maintain credential security.

All transactions carried out using your account credentials will be deemed to have been made by you. cczz.com reserves the right to suspend any account where fraudulent or unauthorized activity is suspected, pending investigation.

All financial transactions on cczz.com are conducted in Philippine Peso (PHP). cczz.com supports the following payment methods for deposits and withdrawals: GCash, PayMaya, BDO bank transfer, BPI bank transfer, and Metrobank bank transfer.

Deposits:

• Deposits are credited to your cczz.com account balance promptly upon successful processing by the relevant payment provider.
• Minimum and maximum deposit limits apply and are displayed within the cashier section of your account.
• cczz.com does not charge fees on deposits; however, your payment provider may apply their own transaction fees.
• You may only deposit funds from payment methods registered in your own name. Third-party deposits are strictly prohibited.

Withdrawals:

• Withdrawal requests are subject to successful completion of KYC verification.
• Withdrawals will only be processed to a payment method registered in your name and previously used to deposit funds, where applicable.
• cczz.com reserves the right to withhold withdrawal processing where there is a reasonable suspicion of fraudulent activity, bonus abuse, or a breach of these Terms, pending investigation.
• Withdrawal processing times vary depending on the payment method selected and are subject to the operating hours of the relevant financial institution.
• Any bonus funds remaining in your account at the time of a withdrawal request that have not yet met their applicable wagering requirements will be removed prior to processing the withdrawal.

cczz.com offers various bonuses and promotional offers to eligible players. All bonuses are subject to the following general terms, as well as any specific terms attached to the individual promotion:

• Bonuses are credited in the form of bonus funds, which are held separately from real-money funds in your account balance.
• All bonus funds are subject to wagering requirements before they can be converted to withdrawable real-money funds. The applicable wagering requirement multiplier will be stated in the specific promotion terms.
• Bonuses have a validity period, after which any uncompleted wagering requirements and remaining bonus funds will expire and be removed from your account.
• cczz.com reserves the right to modify, suspend, or cancel any ongoing promotion at any time, with or without prior notice.
• Bonus abuse — including but not limited to creating multiple accounts to claim bonuses, exploiting promotion mechanics, or using software to gain an unfair advantage — is strictly prohibited and will result in account closure and forfeiture of all associated balances.
• Only one welcome bonus may be claimed per player, per household, and per IP address.
• cczz.com reserves the right to withhold bonus payments where it has reason to believe that the player has not acted in good faith or has attempted to circumvent the bonus terms.

All games available on the cczz.com Platform are governed by their individual game rules, which are accessible within each game interface. By participating in any game, you agree to be bound by the applicable game rules.

• All slot games and electronic table games use certified Random Number Generators (RNGs) sourced from licensed game providers to ensure random and fair outcomes.
• Live dealer games are streamed from regulated studio environments with real-time oversight to ensure the integrity of every dealing and outcome.
• cczz.com reserves the right to void bets or games where a technical malfunction, software error, or human error has demonstrably affected the outcome of play. In such cases, the stakes wagered will be returned to the affected player's account.
• In the event of a dispute regarding a game outcome, the records held by cczz.com's game servers shall be considered definitive, subject to review by the relevant game provider where applicable.
• Winnings derived from gameplay using exploited software glitches, unauthorized tools, or any form of cheating will be void and subject to forfeiture.

The following actions are strictly prohibited on the cczz.com Platform. Any player found to have engaged in prohibited conduct may have their account suspended or permanently closed, and any associated balances may be forfeited:

• Registering or attempting to register more than one account.
• Providing false, misleading, or incomplete information during registration or KYC verification.
• Using the Platform if you are under 21 years of age.
• Colluding with other players for the purpose of gaining an unfair advantage.
• Using any automated software, bots, scripts, or tools to interact with the Platform in an unauthorized manner.
• Engaging in money laundering or any other illegal financial activity through the Platform.
• Attempting to exploit software vulnerabilities, bugs, or technical errors in the Platform or any of its games.
• Harassing, threatening, or abusing cczz.com staff, support agents, or other players.
• Engaging in any activity that disrupts or interferes with the normal operation of the Platform.
• Accessing the Platform from a jurisdiction in which online gambling is prohibited by applicable law.

cczz.com is committed to promoting responsible gambling practices. We believe that gambling should be a form of entertainment and we take seriously our obligation to prevent gambling-related harm among our players.

The following responsible gaming tools are available to all cczz.com account holders:

• Deposit Limits: Set daily, weekly, or monthly deposit limits to control your spending.
• Session Time Reminders: Receive notifications after a set period of continuous play.
• Cool-Off Period: Temporarily suspend access to your account for a chosen duration.
• Self-Exclusion: Request a longer-term or permanent exclusion from the Platform. Self-exclusion requests will be processed promptly and are irrevocable for the duration of the exclusion period.

Players who believe they may have a gambling problem are strongly encouraged to access the tools above and to seek support. cczz.com takes player welfare seriously and our support team is available 24/7 to assist with responsible gaming concerns.

For more information, please visit our dedicated Responsible Gaming page.

All content available on the cczz.com Platform, including but not limited to software, text, graphics, logos, button icons, images, audio clips, data compilations, and game interfaces, is the exclusive property of cczz.com or its content suppliers and is protected by applicable intellectual property laws.

• You are granted a limited, non-exclusive, non-transferable, and revocable licence to access and use the Platform for personal, non-commercial entertainment purposes only.
• You must not copy, reproduce, distribute, republish, download, display, post, or transmit any portion of the Platform's content in any form or by any means without the prior written consent of cczz.com.
• You must not use any content from the Platform for commercial purposes, or in any way that may damage the reputation or goodwill of cczz.com.
• All trademarks, service marks, and trade names appearing on the Platform are the property of their respective owners.

To the fullest extent permitted by applicable law, cczz.com, its affiliates, directors, officers, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenue, arising out of or in connection with your use of the Platform.

Without limiting the foregoing, cczz.com shall not be liable for:

• Any loss arising from reliance on information published on the Platform.
• Any interruption, suspension, or termination of the Platform or any of its services.
• Any loss caused by unauthorized access to your account arising from your failure to maintain credential security.
• Any technical failures, errors, or delays in the transmission of data outside of cczz.com's reasonable control.
• Any losses incurred as a result of gambling activity conducted through the Platform.

The Platform is provided on an "as is" and "as available" basis. cczz.com makes no warranties, expressed or implied, regarding the Platform's fitness for any particular purpose, uninterrupted availability, or freedom from errors.

cczz.com reserves the right to amend, update, or replace these Terms & Conditions at any time at its sole discretion. Any changes will take effect immediately upon publication on this page, and the "Last Updated" date at the top of this document will be revised accordingly.

It is your responsibility to review these Terms periodically to ensure you remain aware of any changes. Your continued use of the cczz.com Platform following the publication of updated Terms shall constitute your acceptance of the revised Terms in full.

Where a material change is made to these Terms, cczz.com will make reasonable efforts to notify registered players via their registered email address or through an in-platform notification.

These Terms & Conditions shall be governed by and construed in accordance with applicable laws. Any disputes arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall be subject to the jurisdiction of the appropriate courts or regulatory bodies.

In the event of a dispute between you and cczz.com, you agree to first contact cczz.com support to seek an informal resolution. cczz.com will use reasonable efforts to resolve any dispute promptly and fairly.

If an informal resolution cannot be reached within a reasonable period, the dispute may be referred to the applicable regulatory authority or arbitration body in accordance with the rules of the relevant jurisdiction.

The English language version of these Terms shall prevail in the event of any inconsistency with a translation.

If you have any questions, concerns, or feedback regarding these Terms & Conditions, you are welcome to contact the cczz.com support team. Our team is available 24/7 and will respond to all enquiries as promptly as possible.

You can reach us through the following channel:

• Email: [email protected]
• Live Chat: Available 24/7 through the cczz.com Platform after logging in to your account.

When contacting support regarding a specific account matter, please have your registered account details ready to assist our team in verifying your identity and resolving your enquiry efficiently.